Refund and Returns Policy

1. Introduction

Welcome to Future Prep. These Terms and Conditions (“Terms”) govern your use of our website, services, and products. By accessing or using Future Prep’s services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Definitions

For the purposes of these Terms:

  • “Company”, “We”, “Us”, or “Our” refers to Future Prep.
  • “Client”, “You”, or “Your” refers to the individual or organization accessing our services.
  • “Services” refers to all training programmes, tools, assessments, and consulting services provided by Future Prep.
  • “Platform” refers to our website and associated digital infrastructure.
3. Services

Future Prep provides AI governance, compliance, and training services including but not limited to:

  • AI Governance & Compliance programmes
  • AI Operational Strategy consultation
  • Digital Sovereignty frameworks
  • Training and educational programmes
  • Assessment tools and resources
  • Future Prep Suite software platform
4. User Obligations

When using our services, you agree to:

  • Provide accurate and complete information when registering or engaging with our services
  • Maintain the confidentiality of your account credentials
  • Use our services only for lawful purposes and in compliance with all applicable regulations
  • Not misuse, reverse engineer, or attempt unauthorized access to our platform
  • Respect intellectual property rights and confidential information
5. Intellectual Property

All content, materials, methodologies, and intellectual property provided through Future Prep’s services remain the exclusive property of Future Prep or its licensors. Clients are granted a limited, non-exclusive, non-transferable license to use our materials solely for their internal business purposes as specified in their service agreement.

6. Payment Terms

Payment terms are established in individual service agreements. General provisions include:

  • Fees are payable as specified in your service agreement
  • All fees are exclusive of applicable taxes unless otherwise stated
  • Late payments may incur additional charges as permitted by law
  • Refund policies vary by service type and are detailed in individual agreements
7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of service delivery. This obligation continues beyond the termination of services as specified in individual agreements.

8. Data Protection and Privacy

Future Prep is committed to protecting your data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

9. Limitation of Liability

To the maximum extent permitted by law, Future Prep shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the fees paid by you for the specific service giving rise to the claim.

10. Warranties and Disclaimers

While we strive to provide high-quality services, Future Prep does not guarantee specific outcomes or results. Our services are provided “as is” and we make no warranties beyond those explicitly stated in individual service agreements. Regulatory landscapes evolve, and clients remain responsible for their own compliance decisions.

11. Termination

Either party may terminate services as specified in the applicable service agreement. Future Prep reserves the right to suspend or terminate access to services immediately if terms are violated or if required by law.

12. Governing Law

These Terms are governed by the laws of Belgium and the European Union. Any disputes shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium.

13. Changes to Terms

Future Prep reserves the right to modify these Terms at any time. We will notify clients of material changes through our website or via email. Continued use of our services after changes constitutes acceptance of the modified Terms.

14. Contact Information

For questions about these Terms, please contact us at:

Future Prep
Email: legal@futureprep.eu
Address: Brussels, Belgium, European Union

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