A hand hovering over a payment terminal beside a tablet showing abstract analytics, representing the governance question of who authorises action when AI systems can execute decisions.
Governance, Operations

From chatbot to agent: what changes when AI starts doing, not just saying

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Starling Bank’s AI moves money. Norway’s sovereign wealth fund keeps humans in charge. Both are deploying agentic AI but with very different governance choices. Here is what changes when AI starts acting, not just recommending, and what your oversight framework must address.